Refund policy
Since we only offer consumable products, we do not accept returns. If your pet does not like Boat to Bowl, please let us know. We'll be happy to refund you the purchase price of the product (applies only to 3.5 lb and 4 lb bags). Learn more about our Tried & True Guarantee.
You can always contact us with any questions you have about ordering at customerservice@boattobowlpetfood.com.
Damages & Issues
Please inspect your order upon reception and contact us immediately if any product is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Reach us at customerservice@boattobowlpetfood.com.
