Refund and Return Policy
Refund Policy
First Bag Guarantee
We know from thorough taste testing that most cats will love Boat to Bowl, but if for any reason your four-legged family does not, we will be happy to refund you your money back for one bag of any 4 lb. Boat to Bowl dinner. We encourage you to purchase a small bag or a sample bag to ensure your pet likes the food before purchasing larger quantities.
Terms and Conditions
- This refund policy applies only to your first 3.5 lb. or 4 lb. bag of Boat to Bowl
- We will refund the cost of one bag only and one refund per household. This applies only to your first order with us.
- This only applies to food purchased directly from Boat to Bowl Pet Food either over the phone or from our website at www.boattobowlpetfood.com. We are not able to refund you the purchase price of foods brought from retailers or online through websites other than our own website.
- Claims must be made within 15 days of purchase.
- We will refund you the delivered cost of the food – Other costs such as shipping or postage are not refundable.
- Refunds will be processed using the same payment method that was used at checkout.
- Unfortunately, once an order has been placed, a coupon code cannot be applied retroactively. The coupon code must be applied at checkout. All orders are final once placed.
- Unfortunately, we cannot provide refunds on gift cards.
How to Request a Refund
If you are having an issue with your order and would like to request a refund, please email customerservice@boattobowlpetfood.com and include your name, address, order number, and reason for refund request.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Our Return Policy
Since this is a consumable product, we do not accept returns. However, if you've received a refund for your order, we kindly encourage you to donate the Boat to Bowl product to a friend, family member, or local animal shelter to ensure it doesn’t go to waste.
Subscription Management
We send an email 48 hours before your renewal to inform you, therefore we're unable to refund any unwanted renewals. In order to receive a refund on a subscription you must cancel at least 1 business day before you are charged for the order. This can be done via the customer account portal or by sending us an email.
Management of subscriptions is the customers full responsibility. Boat to Bowl is not responsible for the management of the creation of multiple subscriptions, accounts created with multiple email addresses, or addresses with typos. Please make certain all of your subscriptions are canceled. Our team is always happy to help sort out any account errors or duplicates, please have patience as we do our best to get things sorted for you.
Fish-First Recipes for Your Cat
Wild Cod & Haddock Recipe
Wild Salmon Recipe Dry Cat Food
Wild Seafood Recipe - Dry Cat Food for All Life Stages
Cod & Trout Food Topper
Salmon Food Topper
Wild Alaskan Omega Fish Oil for Dogs & Cats
Cat Food Sample Pack
If you have a cat that loves fish, this is the food for them! I was a little hesitant at first, but my cat gobbled it up and now she usually asks for more. The ingredients are all natural and healthy, so I feel good about giving it to her. I highly recommend this food for any fish-loving kitties out there!
Alison & Moxy
Sassy recently lost all enthusiasm for her previous food, so I decided to give this a try. I'm glad I did! She loves it and it's really affordable. It's also healthy and nutritious, which is important to me. I'll definitely be buying this again.
Erin & Sassy
I'm so glad I found Boat to Bowl! My cat loves it and I love knowing that he's getting a healthy, nutritious meal. The ingredients are all natural and there's no fillers or artificial flavors. It's also really affordable and I love the subscription discount. I highly recommend this food to any cat owner looking for a quality, healthy option.
