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Tried & True Guarantee

We know from thorough taste testing that most cats will love Boat to Bowl, but if for any reason your four-legged family does not, we will be happy to refund you your money back for one bag of any 4 lb. Boat to Bowl dinner. We encourage you to purchase a small bag or a sample bag to ensure your pet likes the food before purchasing larger quantities.


  • This refund policy applies only to Boat to Bowl 4 lb bags.
  • We will refund the cost of one bag only and one refund per household. This applies only to your first order with us.
  • This only applies to food purchased directly from Boat to Bowl Pet Food either over the phone or from our website at We are not able to refund you the purchase price of foods brought from retailers or online through websites other than our own website.
  • Claims must be made within 15 days of purchase.
  • We will refund you the delivered cost of the food – Other costs such as shipping or postage are not refundable.
  • Refunds will be processed using the same payment method that was used at checkout.
  • Unfortunately, once an order has been placed, a coupon code cannot be applied retroactively. The coupon code must be applied at checkout. All orders are final once placed.
  • Unfortunately, we cannot provide refunds on gift cards.


Please email and include your name, address, order number, and reason for refund request.

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